Refund Policy

This Refund Policy applies to credit purchases made through the AgentBody Console and operated by DIGITAL MIND LIMITE. Please read it together with the Terms of Service.

Eligibility

• You may request a refund within 7 calendar days of the relevant credit purchase.
• The credits associated with that purchase must not have been used, consumed, or applied to API calls.
• We may ask for the account email, order details, and other information reasonably needed to verify the request.

Requests that are not eligible

• Credits that have already been used are not refundable, including partially used purchases to the extent already consumed.
• Refunds may be refused where there is suspected fraud, abuse, a payment dispute, a violation of the Terms, or repeated refund activity.
• Third-party fees, currency conversion costs, and bank charges may not be recoverable where they are not charged by us.

How to request a refund

Email hello@agentbody.io within the eligibility period. Include the account email, purchase date, amount, and order reference if available. Do not include full payment card numbers or other unnecessary sensitive information.

Review and processing

We will review a complete request and normally respond within 5 business days. If approved, the refund will be sent through the original payment method. The time required for the funds to appear depends on the payment processor and financial institution.

Changes

We may update this policy from time to time. The version published when a purchase was made will generally apply to that purchase, subject to applicable law and the payment provider's mandatory rules.

Contact

DIGITAL MIND LIMITE
RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong